Shipping & Returns

Shipping

All orders are processed in the order we receive them. There may be a delay of 24 to 48h allowing the preparation of the order. 

Please take note that orders placed during the weekend do not leave our premises until the following Monday. The delivery time is therefore calculated from Tuesday, if it is a business day.

Once your order has been shipped, you will receive a confirmation email.
You will receive a tracking number from Canada Post.

We deliver to any valid Canadian address. Some exceptions may apply. Contact for international shipping inquiries.

As in store, sales tax are applied on items bought on pragai.com, in compliance with federal and provincial laws, according to your order's total value and the shipping address. 

Returns

Return policies are the same in store and online. 
For an online return, you can choose one of the following options :

• receive a credit note
• make an exchange 

You live close by Sainte-Anne-de-Bellevue?
You can bring your return directly to our store front

Pragai Couture
91A Sainte-Anne St, Sainte-Anne-de-Bellevue, Quebec H9X 1L9

Return policy for online purchases

• You have 20 days from the shipment date of your order to return items either by mail, or directly in store.
• All tags must be on the item for a return must not have been removed.
• The item must be in its original state: it must not have been worn, washed, or damaged, and must contain all pieces (if it applies).

For all returns sent by mail, including exchanges, shipping fees are yours to pay. Please note that estimated cost depends on the size and weight of the parcel. Only the post office can help you to confirm the amount of those shipping fees.

We allow ourselves the right to refuse any parcel not matching our criteria. Final decision regarding your return is taken by the online boutique exclusively, and this decision prevails over that of the stores.

Please note that if ever there is an error in our inventory and we do no longer have the item that you ordered, we reserve ourselves the right to refund this item right away, so that we can solve this situation as soon as possible.

When making a return, you can choose between the following three options:

• Credit note
• This credit note is valid anytime (no expiry date) and exclusively in our online boutique.
• Emission of credit notes and gift cards is final, they cannot be redeemed for cash.

• Exchange
• Valid for any other item of the same price, or the same item in a different size or color.
• For exchanges in Canada, we send the new item free of charge.
  You live close by? You can simply walk-in in store anytime during our business hours, and proceed with the exchange on the spot, provided the item is available there :)